FAQs

1. Is there an additional charge for breakfast or breakfast in bed?
No, these are both included in the price.

2. Can special diets be catered for?
Yes, but please let us know in advance.

3. What are the breakfast times?
In the dining room - 8.30 until 9.15am     or     breakfast in bed - 8.15 until 9.30am.  For breakfast before 8am we can leave out cereals, toast, croissants and fruit juice in the dining room. Please let us know before arrival day.

4. What are the checking in and out times?
Checking in - arrive anytime to drop off bags, rooms are ready from 12 noon. If you will be with us after 9.00pm please let us know.
Checking out - 8am until 11am

5. Can luggage be stored? Yes

6. What facilities are in the rooms?
Flat screen TV, alarm/radio, tea and coffee making, toiletries, towels. Available from reception - hairdryer, Iron and ironing board, also fresh milk

7. Which towels will be in the bathroom?  2 bath towels and 2 hand towels

8. Is there free wireless Internet? Yes

9. Are all rooms ensuite? Yes

10. Are there telephones in the bedrooms or for public use in the bed and breakfast? No

11. Is there free parking?
Yes, on and off street. We have a car park at the rear for around 5 cars and unrestricted parking on our street. It is not possible to reserve parking.

12. I am not good on stairs, will I have a problem?
We have a ground floor room ( there are 5 steps at the front of the house). The other rooms are over 2 floors.
Please let us know if you need to be on a lower floor.

13. Do you have an Access Statement?  Yes,  please contact us for details or email us with any questions you may have.                                                                     

14. Can I stay 1 night on a weekend?
We normally take 2 night bookings only over a weekend.

15. Can I bring my dog?
Yes, but dogs must not be left unattended in the bedrooms, please advise us when booking the room.  We have a resident cat.

16. Will money be taken off my credit card?
Cards are taken for guarantee. Please see Terms and Conditions below

17. Are you situated in the centre? No, we are a 20 - 30 minute walk away, but we have a regular bus service 2 minutes walk away.                                                                   

18. Are we close to local amenities and the train station?
Within  2min walk - bus stop, race course
Within 10 - 15min walk  - restaurants, pubs, local sainsburys, cash machine, cinema, race course buildings, city walls.
Within 20 - 30min walk - railway and bus station, town centre and attractions.

19. Do you take children? Children over 10 years old are very welcome

20. Do you have GIFT VOUCHERS?  Yes, some details can be found on the Tariff page, please email for further details.

21. What your TERMS and CONDITIONS? 

If cancelled up to 2 days before date of arrival, no fee will be charged.
If cancelled later, the first night will be charged.
In case of no-show, the total price of the reservation will be charged.

 

 If any of your question haven't been answered please email us and we will get back to you as soon as possible.